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Quoting research by Barbara Fredrickson’s Broaden and Build theory, Kylie Bell explains that when leaders really tune into the use of emotions, each can be used to overcome conflict and drive inspiration, engagement and higher performance in the workplace.

    1. Emotions - A Powerful Tool at Work

    2. Emotions: A Powerful Tool at Work Quiz

    1. Positive Emotions Help us Perform Better at Work

    2. Positive Emotions At Work Quiz

    1. Enhance the Customer Experience

    2. Enhance the Customer Experience Quiz

    1. Positive Emotion Brainstorm Exercise

First Look Details

  • $145.00
  • 7 lessons